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T.H. Kern's avatar

What I remember so vividly about that time was the contrasting perceptions of the three brands: Pravachol was the most thoroughly-studied and made physicians feel like they were being "responsible." Zocor was heavily studied but also provided more potent LDL reduction, which made physicians feel that they were giving patients a "reasonable balance" of potency and proven benefit. Lipitor's magic bullet was not merely that it worked, but that it brought an unfamiliar emotional benefit: <happiness>.

Physicians who began using Lipitor told me in interviews: "The patients come in and they're happy about how much their numbers have come down. It becomes a part of the visit that we both look forward to." Suddenly, patients were highly motivated to take their medication and check the LDL numbers. The patient and physician each got to feel like winners.

Science is essential to a product to market, but actionable emotional benefits can be the rocket fuel that makes them household names.

Thanks, Mike. A terrific synopsis of a market that was once the world's most lucrative. Please keep them coming.

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Jay Caplan's avatar

Outstanding case study. Thanks.

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